Service and Support
Technical service and support is available in our headquarters in Bottrop / Germany, in our subsidiary company SofTech in Minsk / Belarus as well as in our branch offices in and outside Germany offered by our staff Germany-wide and worldwide.
Germany
AMT Automatisierungstechnik AG
Von-Braun-Street 16
46244 Bottrop
Germany
Office hours (Mon – Fri 8am – 5pm)
Phone: +49 (0) 2045 4144 6 – 0
Fax: +49 (0) 2045 4144 6 – 50
Outside office hours:
Phone: +49 (0) 2045 41446 – 30
E-Mail: service@amt-essen.com
Central office Bottrop (Northrhine-Westfalia)
Service galvanic lines
Computer scientist Mr. Jan Helmet ( German, English )
Phone: +49 (0) 2045 41446 17
Fax: +49 (0) 2045 41446 50
Mobile: +49 (0) 177 6415934
E-Mail: jan.helmet@amt-essen.com
Service WMV lines
Mr. Frank Berger ( German, English )
Phone: +49 (0) 2045 41446 31
Fax: +49 (0) 2045 41446 50
Mobile: +49 (0) 177 6415939
E-Mail: frank.berger@amt-essen.com
Branch office Hannover (Lower saxony)
Service WMV lines and project management
Computer scientist Mr. Christian Klimke-Baum (German, English)
Phone: +49 (0) 5101 9920454
Fax: +49 (0) 5101 9920455
Mobile: +49 (0) 177 6415937
E-mail: christian.klimke-baum@amt-essen.com
Branch office Deggendorf (Bavaria)
Service Galvanic lines and project management
Mr. Raphael Roose (German, English)
Phone: +49 (0) 991 40549162
Mobile: +49 (0) 172 6415937
E-mail: raphael.roose@amt-essen.com
Belarus
SofTech GmbH
Melezha str. 5 / 2 – 1409
220113 Minsk
Belarus
Phone: +375 17 268 53 40 – 42
Fax: +375 17 268 53 43
Service control system software
Graduate engineer Mr. Valeri Ivanov (Russian, English, German)
Mobile: +375 29 6836312
E-mail: valeri.ivanov@amt-essen.com
Service FLS
Doctorate in engineering Mr. Igor Krivocheine (Russian, English, German)
Mobile: +375 296 60 16 18
E-mail: igor.krivocheine@amt-essen.com
Service Galvanic lines
Graduate engineer Mr. Andrei Gavrik (Russian, Englisch)
Mobile: +375 291 872 313
E-mail: andre.gavrik@amt-essen.com
Brazil
Tecnorio Soluções Industrias
Rua Caetana cé, 19
Bairro Santana
Cep: 89160 – 000
Rio do Sul – SC
Brazil
Service Brazil
Mr. Klaus Hechler (German, English, Portuguese)
Mobile: +55 47 99692390
E-mail: klaus@tecnorio.com.br
China
Office Shanghai
Hanghe Road No. 1699, Lane 4, No. 51
Shanghai, China
Service China
Graduate computer scientist Mr. Yongquan Ding (Chinese, English, German)
Mobile: +86 137 611 288 08
E-mail: yongquan.ding@amt-essen.com
Office GPA Ltd., Hong Kong
2/F, No. 223, San Hing Tsuen
Tuen Mun, NT
Hong Kong
China
Service China (Sales and Marketing)
Mrs. Cinly Siu (Chinese, English)
Phone: +852 649 361 37
Mobile: +86 135 307 230 51
E-mail: cinly.siu@amt-essen.com
Service Guangzhou
AMT (Guangzhou) Ltd.
Room 814, Building B, No. 206, Fenghuang North Road, Xintang Town
Zengchen District
Guangzhou, China
Mr. Yale Yao (Chinese, English)
Mobile: +86 180 273 244 11
E-mail: yale.yao@amt-essen.com
AMT 24h/7 hotline
AMT Automatisierungstechnik GmbH puts a 24h/7 service hotline at your disposal.
This hotline number offer quick and competent help by our correspondent technical staff.
If you call outside office hours, help is possible to a limited extent only. In such situations, we will contact you as soon as possible on the next workday.
Please, hold ready the following information:
- customer name and phone number
- place and name of the plant
- short description of the problem
You can contact us under +49 (0) 2045 / 41 446 30.